The following is the procedure followed by the INFORMATION CHANNEL:
1. Access: Cádiz Biomedical Foundation Cádiz a form, visible on its website, for receiving complaints. The results of this form, sent to E-mail information E-mail , are accessible exclusively to the person or persons designated by the governing body to manage complaints, who undertake to treat the information received as confidential.
2. Information management: A record is made of the complaints received, including the code assigned to the complaint, the date of receipt, the information contained, and the date of response, as well as any subsequent follow-up.
3. Analysis and resolution:
1. The person or persons designated by the governing body to manage complaints receive emails and forward requests for information or other matters that are not complaints to the administration department of the Cádiz Biomedical Foundation.
2. In the case of complaints:
✦ The person or persons designated by the governing body are responsible for conducting the investigation into the complaint received, for which they may interview as many people as they deem relevant in order to make an objective decision.
✦ The investigation process will always include a private interview with the person allegedly responsible for the reported conduct.
✦ Once the investigation has been carried out, a brief report on the findings is produced. This report is brought to the attention of the governing body, the General Management of the Cádiz Biomedical Foundation Cádiz the person who made the complaint, if it was not anonymous.
✦ Once this report has been completed, appropriate disciplinary measures or sanctions may be imposed. In cases that constitute criminal offenses, the authorities will be notified.
✦ All requests are processed as quickly as possible, with a maximum response time of 30 days. If for any reason a response cannot be sent within this period, the interested party will be informed that their request is being processed and a new deadline will be provided.
