The following outlines the procedure followed by the INFORMATION CHANNEL:
1. Access: The Cádiz Biomedical Foundation has made a form available on its website for submitting complaints. The information submitted via this form, which is sent to the reporting channel’s email address ( E-mail ), is accessible exclusively to the person or persons designated by the governing body to handle complaints, who are committed to treating the information received as confidential.
2. Information Management: A record is kept of the complaints received, including the code assigned to the complaint, the date of receipt, the information contained therein, and the date of response, as well as any subsequent follow-up.
3. Analysis and Solution:
1. The person or persons designated by the governing body to handle complaints receive the emails and forward any requests for information or other matters that are not complaints to the administration department of Fundación Biomédica at Cádiz.
2. In the case of complaints:
✦ The person or persons designated by the governing body are responsible for conducting the investigation into the complaint received; to that end, they may interview as many people as they deem relevant in order to reach an objective decision.
✦ The investigation process will always include a private interview with the person allegedly responsible for the reported conduct.
✦ Once the investigation has been completed, a brief report outlining the findings is prepared. This report is shared with the governing body, the General Directorate of the Biomedical Foundation of Cádiz , and the person who filed the complaint, provided that the complaint was not anonymous.
✦ Once the report has been prepared, appropriate disciplinary measures or sanctions may be imposed. In cases that constitute criminal offenses, the matter is brought to the attention of the authorities.
✦ All requests are processed as quickly as possible, with a maximum response time of 30 days. If, for any reason, a response cannot be sent within that timeframe, the applicant is informed that their request is being processed and is given a new deadline.